Privacy Policy

Last Updated: 5 December 2025

Introduction

Presentartart respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website at presentartart.cv or purchase houseplants and services from us.

Information We Collect

We collect several types of information to provide and improve our houseplant sales and maintenance services:

Personal identification information including name, email address, phone number, and postal address
Payment and billing information when you purchase plants or services
Delivery address details for plant shipments
Communication records when you contact us via email, phone, or contact forms
Technical data including IP address, browser type, and device information
Usage data about how you interact with our website

How We Use Your Information

Presentartart uses the collected information for the following purposes:

Processing and fulfilling your houseplant orders and maintenance service bookings
Communicating with you about your purchases, deliveries, and service appointments
Providing customer support and responding to your enquiries
Improving our website functionality and user experience
Sending you updates about new plant arrivals and care tips with your consent
Complying with legal obligations and resolving disputes

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a contract when you purchase plants or book services
Legitimate interests in operating and improving our houseplant business
Your consent for marketing communications and cookies
Legal obligations under UK and EU data protection laws

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Delivery service providers to fulfil plant orders
Payment processors to handle transactions securely
Professional advisors including lawyers and accountants
Law enforcement or regulatory authorities when legally required

Data Security

Presentartart implements appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Customer records are typically retained for seven years for accounting and tax purposes.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right to access your personal information
Right to rectification of inaccurate data
Right to erasure in certain circumstances
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time

To exercise any of these rights, please contact us at business@presentartart.cv.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and your choices, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

Presentartart may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

Contact Information

If you have questions or concerns about this privacy policy or our data practices, please contact us:

Presentartart
Fifth Floor, 63-66 Hatton Garden
London, EC1N 8LE
United Kingdom
Phone: +44 20 7183 1665
Email: business@presentartart.cv